1. Product bought during SALE are NON-REFUNDABLE, NON-EXCHANGEABLE & RETURN NOT AVAILBLE.

2. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

3. For any kind of damaged product, our team needs a proper opening video from first to last where we could see the damages clearly.
In this case we will arrange for the return or exchange within next 7 business days.

4. You may not create a link to this website from another website or document without MONRI's prior written consent

5. All our products are INCLUSIVE OF TAXES

6. CUSTOMIZED PRODUCTS

While placing the order of customized products share the proper measurements with us and for more details Check out our size guide, how to take proper measurements from a garment.

In case of customization, you cannot exchange or return the products.

In case of customization, you cannot get any refund unless we send any damaged products.

In this case the refund amount Will be credited as a COUPON to your MONRI account for next shopping.

NOTE - STORE & ONLINE BOTH ARE DIFFERENT PLATFORMS; WE DO NOT ENTERTAIN ONLINE EXCHANGE OR REFUND OR RETURN OR ANY KIND OF ISSUE AT STORE

DOMESTIC

1.Post placing the order, after 4-5 business days (Saturday & Sunday is off) the product will be dispatched.

2.Once your order has been processed and shipped, you will receive a confirmation e-mail or WhatsApp text with the tracking number of your package.

3.Orders will be delivered to the shipping address mentioned at the time of checkout. Please provide the complete shipping address including pin code and a valid contact number & mail I'd.

4.Our delivery partners will attempt to deliver the package three times before it is returned to us.

5.Please note that our courier partners are independent third-party service providers. Once an order has been dispatched, any delivery-related issues fall under their responsibility. However, our team is always here to assist and coordinate with the courier to help resolve any concerns. Kindly note that the brand is not liable for any financial losses caused by courier-related errors.

Our main delivery partner is BLUEDART & DELHIVERY. Additional - Speed Post.

INTERNATIONAL

1. Shipping Charges: Shipping fees for international orders will be calculated at checkout based on the order value and package dimensions.

2. Order Processing & Dispatch: Orders are processed and dispatched within 7–8 business days after placement.

3. ⁠Delivery Address: All orders will be delivered to the address provided at the time of purchase. Please ensure accuracy to avoid delivery delays.

4. Shipping Confirmation: Once your order is processed and shipped, you will receive a confirmation message along with a tracking number.

5. Customs & VAT: Any applicable customs duties, taxes, or VAT must be paid by the customer upon delivery, as per the destination country’s regulations.

6. Delivery Partners: We ship through trusted logistics providers including DTDC, DHL, FedEx, and UBT.

7. Please note that our courier partners are independent third-party service providers. Once an order has been dispatched, any delivery-related issues fall under their responsibility. However, our team is always here to assist and coordinate with the courier to help resolve any concerns. Kindly note that the brand is not liable for any financial losses caused by courier-related errors.

SALE PRODUCTS EXCHANGE/RETURN POLICY:

PRODUCTS BOUGHT DURING SALE ARE NON-REFUNDABLE, NON-EXCHANGEABLE and RETURN NOT AVAILBLE.

PROCEDURE FOR NORMAL TIME:

EXCHANGE / RETURN POLICY

We exchange only for size issue.

For an example if you order size M from us which is 36inches BUST and WAIST 30inches you can make it from 36inches to 38inches and 30inches to 32inches if required (FROM LOCAL TAILOR)
AS WE KEEP EXTRA MARGIN Or You need to send us the product, we will do the alteration done and send back to you.

You need to inform us within 7 days of the delivery, and you need to send us within 7 business days and after receiving the product we need 7business days to dispatch the altered product.

NOTE** During festive time the dispatch time and delivery time might differ due to festive rush in the month of SEPTEMBER & OCTOBER, team is trying best to get the products delivered as soon as possible.

WE DON'T DO ANY KIND OF ADDITIONAL ALTERATIONS

CUSTOMIZED PRODUCTS

While placing the order of customized products share the proper measurements with us and for more details Check out our size guide, how to take proper measurements from a garment.
In case of customization, you cannot exchange or return the products.
In case of customization, you cannot get any refund unless we send any damaged products.
In this case the refund amount Will be credited to your MONRI account for next shopping

EXCHANGE / RETURN POLICY FOR DAMAGE PRODUCT

For any kind of damage of the product, our team needs a proper opening video from first to last where we could see the damages clearly. In this case we will arrange for the return or exchange within next 7 business days
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
You’ll also need to keep the receipt or proof of purchase.
To start a return or exchange you can contact us at (info@monri.in)
If your return is accepted, we’ll let you know how to complete the process.
The shipping charges for sending the products back has to be borne by the customer.

Shipping charges are non-refundable.
Once we have received the products a quality check would be done by our team.

We unfortunately do not have an exchange policy for international customers.

We do not provide any kind of exchange / refund / return if someone doesn't like the product after purchasing or receiving.

REFUND POLICY FOR DAMAGE PRODUCT ONLY

If the team approves after checking the PROPER OENING VIDEO, REFUND AMOUNT will be credited as a coupon code to MONRI account for next shopping

NOTE - STORE & ONLINE BOTH ARE DIFFERENT PLATFORMS; WE DO NOT ENTERTAIN ONLINE EXCHANGE OR REFUND OR RETURN OR ANY KIND OF ISSUE AT STORE