• We exchange only for size issue.
For an example if you order size M from us which is 37 inches BUST and WAIST 31 inches for BLOUSE & For DRESS 36 inches BUST & 30 inches WAIST— you can make it one size up always. (FROM LOCAL TAILOR)
AS WE KEEP EXTRA MARGIN Or You need to send us the product, we will do the alteration done and send back to you.
“ WE DON'T DO ANY KIND OF ADDITIONAL ALTERATIONS “
• For CUSTOM-MADE PRODUCTS
While placing the order of custom made product, share the proper measurements with us and for more details Check out our size guide, how to take proper measurements from a garment or reach out to our customer care number 7003428837.
1. In case of customization, you cannot exchange or return or refund for the products.
2. In case of customization, you cannot get any refund unless we send any damaged products.
3. In this case the refund amount Will be credited to your MONRI account for next shopping.
• EXCHANGE / RETURN POLICY
For any kind of damage of the product, our team needs a proper opening video from first to last where we could see the damages clearly. In this case we will arrange for the return or exchange within next 7 business days.
1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging and there should be no perfume smell.
2. You’ll also need to keep the receipt or proof of purchase.
3. To start a return or exchange you can mail ✉️ us at (info@monri.in) or Call ☎️ us at 7003428837
4. If your return is accepted, we’ll let you know how to complete the process.
5. The shipping charges for sending the products back has to be borne by the customer.
• Shipping charges are non-refundable.
Once we have received the products a quality check would be done by our team.
We unfortunately do not have an exchange policy for international customers.
• We do not provide any kind of exchange / refund / return if someone doesn't like the product after purchasing or receiving.
• REFUND POLICY
REFUND AMOUNT will be credited to your MONRI account for next shopping.
• SALE PRODUCTS:
PRODUCTS BOUGHT DURING SALE ARE NON-REFUNDABLE, NON-EXCHANGEABLE and RETURN NOT AVAILBLE.
